Services Policy
This policy governs the provision of all services by Brand Depot (B2R Fashion Wholesale Limited), referred to as Brand Depot, we, us, or our. Any person or entity engaging Brand Depot is referred to as the Client or you.
By engaging Brand Depot, instructing us to begin work, or making any payment toward our services, you confirm that you have read, understood, and agreed to be legally bound by this policy.
1. Scope of Services
This policy applies to all services provided by Brand Depot, including but not limited to:
Website design and development
Shopify and e-commerce development
Website optimisation, migrations, and integrations
Digital marketing and performance marketing
Advertising management (Google, Meta, TikTok, etc.)
SEO, content creation, copywriting, and creative services
Strategy, consulting, audits, and reporting
Email marketing and automation
Analytics, tracking, and optimisation
All such services are collectively referred to as the Services.
2. Commencement of Services
Services are deemed to have commenced when any of the following occurs, whichever happens first:
Any payment or part-payment is received
Access credentials, assets, instructions, or approvals are provided
Work is scheduled, scoped, planned, or initiated
Any setup, research, creative, development, or strategic work begins
Once Services have commenced, this policy becomes binding and enforceable.
3. No Refund Policy
Once Services have commenced, all payments are non-refundable under any circumstances, including but not limited to:
Change of mind
Change in business direction or priorities
Dissatisfaction with subjective creative or strategic decisions
Performance not meeting expectations or projections
Internal delays on the Client’s side
Project cancellation by the Client
Failure by the Client to supply assets, approvals, or feedback
Platform changes, outages, algorithm updates, or regulatory changes
This applies to deposits and down payments, retainers and monthly fees, setup, strategy, creative, and management fees, milestone or partial payments, and full payments.
Any refunds or partial refunds, if offered at all, are provided solely at the discretion of Brand Depot and do not constitute a waiver or precedent.
4. Payment Terms
All fees are payable in advance unless otherwise agreed in writing.
Invoices must be paid within the timeframe stated on the invoice.
Failure to pay entitles Brand Depot to pause or suspend Services immediately.
Pausing does not relieve the Client of payment obligations already incurred.
Outstanding balances remain due and payable regardless of project status.
Brand Depot reserves the right to charge statutory interest and recovery costs on overdue amounts in accordance with Irish law.
5. Ownership and Intellectual Property
Until full payment has been received and cleared:
All work remains the exclusive intellectual property of Brand Depot.
The Client has no rights to use, copy, modify, publish, or deploy any work.
Brand Depot is not required to release any files, credentials, code, assets, or access.
Ownership transfers only once full payment has been received.
6. No Guarantee of Results
The Client acknowledges that marketing performance depends on external factors beyond Brand Depot’s control.
No guarantees are made regarding revenue, leads, conversions, or ROI.
Past performance does not guarantee future results.
Brand Depot provides professional services on a best-effort basis, not outcome guarantees.
7. Client Responsibilities
The Client agrees to:
Provide timely access, information, assets, and approvals.
Ensure all content, claims, and offers are lawful and compliant.
Indemnify Brand Depot against claims arising from Client-provided materials.
Delays or failures by the Client do not create any right to a refund.
8. Suspension and Termination
8.1 Suspension
Brand Depot may suspend Services if:
Payments are overdue
Access or approvals are withheld
The Client breaches this policy
Suspension does not relieve the Client of payment obligations.
8.2 Termination of Marketing Services
All marketing plans, retainers, and recurring marketing services are subject to a minimum 28-day written notice period for termination by either party.
Notice must be provided in writing.
The 28-day period begins on the date notice is received.
All fees due during the notice period remain payable in full.
No refunds apply during or after the notice period.
Termination does not entitle the Client to any refund and does not cancel outstanding payment obligations.
8.3 Termination of One-Off or Fixed Projects
One-off projects cannot be terminated once commenced without full payment becoming due.
9. Force Majeure
Brand Depot shall not be liable for delays or failures caused by events beyond reasonable control including system outages, platform changes, legal changes, natural events, or force majeure.
Such events do not give rise to any refund entitlement.
10. Limitation of Liability
To the maximum extent permitted by law:
Brand Depot’s total liability shall not exceed the total fees paid by the Client.
Brand Depot shall not be liable for indirect, incidental, or consequential losses.
11. Governing Law and Jurisdiction
This policy shall be governed by and construed in accordance with the laws of Ireland, and the courts of Ireland shall have exclusive jurisdiction.
12. Acceptance
By engaging Brand Depot, making payment, or instructing us to begin work, you confirm your acceptance of this policy and agreement to be legally bound by its terms.